Support Services & Additional Assistance

The following information may assist with with any technical issues or information you require about our products and services. We recommend the use of our Premium Installation service if you are unable to complete your online order.

Find out about common questions that we are asked by our customers.

A CSR is required to order an SSL Certificate. The CSR is generated from within your hosting control panel or server. Find out how to generate a CSR and the requirements here.

Find out how to install your SSL Certificate once it has been issued to you.

Not all SSL Certificates work with mobile devices. Read this page to find out which SSL Certificates work with mobile devices.

Visit this page if you are experiencing a problem or you require further technical information before ordering.

Find out about our special renewal pricing as well as further renewal information and CSR requirements.

The SSL industry contains many technical terms, find out what they mean here.

When you purchase our products we need to validate that you are who you say you are Find out about our automated issuance procedures here.

Find out what stage your order is at here. If you are missing your Telephone Authentication, Approver E-Mail or Fulfilment E-Mail you may request it to be resent immediately.

If your order included Issuance Insurance visit this page to use the automated Issuance Insurance system.

Here you can paste your CSR or Certificate and decode it instantly. You can even enter your web address to retrieve and decode an installed certificate.

Use our wizard to find the correct CA Certificate or Root Bundle that is required for your SSL Certificate to function correctly.

Read this page to find out the difference between Chained SSL and Single Root SSL Certificates.

Extended Validation SSL Certificates give high security web browsers information to clearly identify a web site's organizational identity.

During the ordering process we may ask you for your telephone number, area code and country code. If you are not sure of your country code refer to this list.

This section contains product material, real life case studies, GeoTrust white papers and executive briefs.

Has your version of OpenSSL been affected? The vulnerability is specific to Debian and does not affect other non-Debian operating systems.